Operational  Services

Chief Operating Officer (COO) coaching and mentoring services are available to provide expert assistance, guidance, and ad-hoc support to help you or your leaders achieve short-term and long-term success. These services cover a wide range of areas, including managing technology, human resources, finances, administration, and more. They offer the support your team needs to handle stressful situations effectively. 

Fill a vacant position with an experienced resource, whether it’s planned or unplanned. This interim leader can keep the organization afloat or catalyze strategic change internally or externally. These services are particularly useful when starting a new organization or expanding your team. For instance, an interim Chief Operating Officer (COO) can lay the groundwork for an organization’s long-term operational success.

Get help reviewing your current strategic plan and roadmaps, or developing a new one to propel your organization forward. The process involves analyzing your current state and processes, conducting internal and external interviews, analyzing the market, evaluating products and services, providing an organization overview, and more. The outcome will be a tailored strategic plan and roadmap for your organization, accompanied by implementation strategies to ensure long-term success. Regular check-ins and follow-ups can be scheduled to ensure continuous improvement and progress. 

What’s the status of your operational processes? Are they effective, efficient, and aligned with your business needs? An assessment with a trusted external partner can provide an unbiased view of how your operational environment, processes, and resources align with best practices. This assessment is less formal than an audit but will review your entire posture. It will examine your staffing, budget, funding, policies, processes, practices, strategies, roadmap, infrastructure, governance, and more. At the end of the assessment, you’ll not only gain insights into your current posture but also receive recommendations, strategies, and implementation guidance to improve it in the short and long term. 

Establish or review exciting processes to enhance how your operational departments receive, process, and deliver services. Legacy processes may no longer be effective, and informal processes can fail without warning, leading to conflicts between internal teams and the rest of the organization. By reviewing and establishing service management practices, and continuously reviewing and updating them, you can significantly improve your service delivery and overall relationships. Simultaneously, you can reduce costs, expedite delivery, and envision a positive impact on the organization. 

Augment your internal teams with expert project management services. For a single project or an entire portfolio, having established project management practices is a necessity to ensure success. Seek assistance in reviewing and establishing your own project management practices, portfolios, and government programs. These solutions ensure alignment with strategic goals, regulatory requirements, and regulatory standards and requirements. Implement governance practices to obtain business buy-in and manage your capacity effectively.

Budget review and planning services assist organizations in optimizing their operational investments. Through an in-depth analysis of your current budget, asset inventory, facilities, and maintenance, we can identify cost-saving opportunities and align your financial resources with your strategic goals for the next five years. We ensure that your maintenance and operational initiatives are adequately funded, risk-mitigated, and compliant with industry standards for the next five years. Multiyear budgeting provides clear, actionable insights for better decision-making, ensuring that your budget supports both your current needs and future growth.

Regular policy reviews and the drafting of updated or new policies assist organizations in developing and refining procurement, HR, and procedural policies that align with industry standards, internal practices, and regulatory requirements. This process also establishes clear expectations with staff. By assessing existing policies for gaps and providing recommendations for improvements, organizations can draft customized policies that enhance expectations, compliance, and operational efficiency. This approach ensures that organizations stay up-to-date with federal, state, and industry requirements.

Planning for the worst-case scenarios helps organizations prepare for and respond effectively to unexpected disruptions. These disruptions can range from a technology outage, fire, flood, or a combination of all these situations. Without a well-structured document or exercised plan, managing these situations can become a nightmare. To ensure business continuity in the face of disasters, organizations should seek professional help in assessing risks, developing tailored recovery strategies, and creating comprehensive plans. By focusing on proactive planning, the development of tools and resources, and recovery readiness, organizations can equip themselves to quickly recover and resume normal operations when an incident occurs. 

Maintenance and operational risk management assist organizations in identifying, evaluating, and mitigating risks to their operations. This approach prevents incidents from occurring in the first place and supports incident response efforts. Thorough risk assessments, the development of customized strategies, and the implementation of strategies to minimize vulnerabilities and adhere to industry standards are key components of this process. A proactive approach to risk management protects your organization, ensuring long-term security and resilience.